Spa Policies

Medical Condition Notification

Be sure to alert your service technician if you have any medical conditions, or if you are pregnant.

Scheduling Appointments

Spa services are made by reservation and are secured with a valid credit card. We recommend scheduling your spa day one or more weeks in advance to ensure availability. For spa package and groups, we recommend scheduling two or more weeks in advance. Group bookings may require a 50% deposit.

Standard Service Charge

For your convenience, a standard 20 percent service charge to cover gratuities will be added to all spa services upon checkout. This amount will be confirmed with you prior to payment and may be adjusted as you see fit. This charge does not apply for medically prescribed therapy, .

Service Times

All appointments will begin and end on your scheduled time. Therefore, arriving late will reduce the timeframe of your service, and for extremely late arrivals may require cancellation of your service entirely. In either case, full charges for the time of your scheduled service(s) will apply.

Appointment Cancellations

We require the courtesy of a 24-hour cancellation on all spa services, and 72-hour cancellation notice on all spa packages. For groups of three or more guests a 72-hour to 10-day cancellation policy will apply (subject to total number of services scheduled).

Spa service appointments cancelled less than 24 hours in advance will be charged at the full rate for the scheduled service(s). Spa package appointments cancelled less than 72 hours in advance will be charged at the full package rate. Group packages cancelled less than 10 days in advance will be charged at the full rate for all services cancelled.

Missed Appointments

Missed appointments will be charged at the full rate for the scheduled service(s).

Personal Property Loss or Damage

Senara is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home, and if you do bring them, you should keep them in your possession at all times.

Other Policies

Senara Spa is a tranquil environment. To maintain a superior experience for all guests the spa is a cell phone free zone. So please turn your phone to off or vibrate during your visit. Also, spa services may be reserved for guests age five and up. To get the most out of your spa visit, visit our First Time Guests page to best prepare for your ultimate Senara Experience.

All spa service prices are subject to change without notice.

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